SUKITerms of Service
BOOKING TERMS
The plain-language version of what you're agreeing to when you book catering or a meal plan through this site.
Last updated: September 2026
Booking & payment
When you send an inquiry, you're asking us to quote your event. We'll reply within one business day with a quote, and once you accept it we'll send an invoice through Square. Your booking is confirmed only once the Square invoice is paid. We don't process card payments on this site directly — payment goes through Square's secure invoice flow. We don't book events on Halloween, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, or New Year's Day.
Pricing, taxes, and delivery
Starting prices on our site are for events in Marin County and are subject to change. Your quote sets the price for your event, and we honor it on the resulting invoice. California sales tax is estimated by your event's zip code using rates we update against CDTFA guidance; the final tax amount is confirmed on your invoice. Delivery is included for events within our standard service area (see below); we'll quote separately for anything farther.
Cancellation & refunds
We reserve ingredients, scheduling, and grill time once a booking is confirmed (Square invoice paid), so cancellations follow a tiered schedule based on the time between when you cancel and your event date: 30 or more days before the event — full refund. 14 to 30 days before — 50% refund. Less than 14 days before — no refund. To cancel, email hello@marinprovisions.com. Refunds are issued through Square back to the original payment method, within 5–10 business days of confirmation.
Food allergies & safety
Our food contains soy, sesame, wheat, dairy, and (in miso soup) fish stock. We grill over binchotan charcoal in a kitchen that handles all of the above, so we cannot guarantee an allergen-free environment. If you or a guest has a serious allergy, let us know in your inquiry and we'll work with you on substitutions where we can — but we can't take responsibility for cross-contact. Vegetarian skewer options are available; gluten-free preparation requires advance notice.
Meal plans: booking & start dates
Postpartum meal plans are booked the same way as events: send a request, we reply within one business day with a menu and a quote, and your start date is held once the Square invoice is paid. Your quote sets the price, including delivery. We deliver meal plans in Marin County. Babies keep their own schedule, so if yours comes early or late, tell us and we'll move your start date at no charge.
Meal plans: changes & cancellations
We shop and cook ahead, so we need 48 hours' notice to change a delivery. With that notice you can move a delivery, skip it (we add skipped days to the end of your plan), or cancel the rest of your plan and get a refund for every delivery that's still more than 48 hours away. A delivery inside 48 hours goes ahead as planned. The one exception is a start date that moves because the baby came early or late: we'll move it whenever you tell us. If you bought a plan as a gift, we set the schedule with the new parents, and any refund goes to you. Refunds are issued through Square back to the original payment method, within 5–10 business days.
Meal plans: delivery & food safety
Meals arrive chilled, where you've asked us to leave them, and each container is labeled with the day we cooked it, how long it keeps, and how to heat it. Please refrigerate everything within 2 hours of delivery (1 hour on days over 90°F), heat it until it's steaming, and eat it within the time on the label. We can't be responsible for food left out longer or kept past that. We cook this menu with pregnancy food safety in mind, but we're cooks, not medical professionals: our meals aren't medical advice or treatment, so follow your doctor's or midwife's guidance on what to eat. The food allergy terms above apply to meal plans too.
Event-day requirements
Drop-off catering is grilled in our kitchen and delivered ready to serve: bento boxes for up to 30 guests, and a buffet we set up for larger groups. For drop-off, you're responsible for reasonable access for unloading and a table or counter for the food. For live-grill events, we bring the binchotan grill, fuel, and food, and you're responsible for a safe outdoor location for live fire (flat, level ground at least 10 feet from structures, overhangs, and anything else combustible, with no fire ban in effect), reasonable access for unloading, and basic hand-washing access. We'll coordinate delivery or setup timing with you a few days before the event. We follow local fire codes; if conditions on the day of a live-grill event are unsafe (red flag warning, active fire ban, unsafe surface) we may need to switch to a pre-cooked spread instead of live grilling — we'll always check with you first.
Service area
We cater Marin County and the adjacent Bay Area (San Francisco, Sonoma, parts of the East Bay). Events outside that range are available but require a custom inquiry so we can confirm logistics and travel.
Weather, illness, force majeure
We cater rain or shine; please plan covered space for outdoor events in case of weather. In the event of circumstances genuinely outside our control — extreme weather, illness, public health restrictions, etc. — we'll work with you to reschedule at no fee, regardless of the standard cancellation schedule.
Limitation of liability
We carry general liability insurance and take food safety seriously. To the extent permitted by law, our total liability for any claim related to a booking is limited to the amount you paid for that booking. We're not liable for indirect, consequential, or incidental damages.
Governing law
These terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts of Marin County, California.
Contact
Questions about a booking, cancellation, or anything else: hello@marinprovisions.com. We respond within one business day.